There is so
much that is painful in the world right now – events in France, Germany and
Turkey come particularly to mind – that there is no shortage of things I might
write under this heading. I don’t think I have ever known so depressing a time,
politically, in my life. But in this post I want to focus on the particular and
personal pain that I have been experiencing: dental pain. And more specifically
some organizational things around that pain.
In brief,
last week I developed a toothache and went to the dentist who booked me in for
some treatment. Over the weekend the pain became truly agonizing – I’ve had
dental pain before but nothing remotely like this – to the extent that I had to
contact the out of hours doctor for some non-prescription painkillers. This
process itself was organizationally painful, involving no fewer than five
telephone calls, each one acting as a kind of filter. Thus on the first call I
was asked a checklist of questions clearly designed to either put up red flags
(‘Pains in chest? Difficulty breathing?’) or to process me to the right person.
There’s
nothing objectionable about that, although I could see it leading to many false
positives and negatives, except perhaps the fact that each subsequent phone
call entailed repeating my symptoms and needs (in summary: ‘I’m in agony, give
me some super-strong painkillers right now’ which maybe could have been passed
on). But what struck me was that when it came to prescribing medicine I was
told about various different possibilities and the downsides – for example potential
side-effects – of these. So I asked whether or not I should take the prescribed
medicine, although frankly I was in so much pain that I would have done
anything, whatever the risk, up to and including amateur surgery. And the
response is what I want to write about, because it was to say that what
mattered was that I had been ‘made aware of the risks and so could make an
informed choice’.
It seems
clear to me that this has nothing to do with my making an informed choice and
everything to do with organizational self-protection. If things went wrong, I
could hardly complain: I had been warned of the risks. But I had no way of
assessing these risks or calibrating them against the benefits and so the
choice did not in any way empower me; rather, it disempowered me in the event
of any problem that subsequently emerged. It reminded me of a point made in my
recent book on secrecy where we argue that the ‘full transparency’ of the terms
and conditions we sign up to when making online purchases is actually a form of
secrecy. The T&Cs are so lengthy and complex that no one reads them or
could understand them if they did, yet in the event of a problem or dispute we
can be told that we had been given full information and had agreed to it by
ticking the acceptance box.
Anyway, I
took my medicine and all went well in that the pain was somewhat lessened and I
had no unpleasant side-effects (on the contrary, a rather pleasant wooziness)
and I went to the dentist again. She told me that I had a choice between having
root canal surgery or an extraction and talked me through the pros and cons. A
choice again, then, and this time not I think one to do with organizational
self-protection but reflecting current understandings of professionalism in
healthcare and other spheres. I say current understandings because in the past
the norm was for health professionals to simply tell you what to do. It was a
more authoritarian, paternalistic approach in which the doctor (or dentist)
knew best.
That has now
given way to a more patient-centred and, I suppose, consumerist ethos in which
clinician and patient together make treatment decisions. The trouble is that I really
don’t want this, and don’t have any basis on which to make a choice – and it is
a particularly bad time to try to make choices when one is in pain. I would
actually rather be told what to do: my choice is not to choose, but that wasn’t
an option. So the conversation became an exercise in me trying to detect and
provoke signals from the dentist as to what she actually thought was the best
course of action.
It may seem
a stretch, but I think this links to the post-truth politics I discussed in my
recent post The
Sleep of Reason where ‘expert’ opinion is derided and we have a mixture
of a consumerist market for ideas and an implication that how passionately a
view is held is in some way an index of its truth. For some, this is a
liberation from the tyranny of authority, but it goes hand in hand with a
breakdown in trust and a devaluation of rationality. Perhaps this has had some
good effects. The deference shown to experts in the past was not always healthy
– for example, I can remember my late father always dressing in his best
clothes when he had to visit his GP which seems extraordinary to me. On the
other hand, the idea that a few minutes on google can enable us to talk on
equal terms with our doctors is even more bizarre. In the face of pain, at
least, I am a positivist and I want someone with knowledge of the evidence to
tell me what to do about it.
Oh, and for
anyone interested the decision was to have root canal surgery, starting this
Friday. It was my choice, but I reserve the right to moan about it. Pain does
not just make me a positivist, it also exacerbates, if that is possible, my
propensity to grumpiness, gloom and outright bad temper.